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    Privacy Policy

    Last updated: September 17, 2025

    Introduction

    Welcome to BizWapp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API integration platform and related services.

    By using BizWapp’s services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

    Information We Collect

    Personal Information

    • Facebook Platform Data: When you use BizWapp through Login or other Meta integration, we collect your public profile information (name, profile picture), email address, and page-related data necessary to manage WhatsApp Business accounts. This data is handled in accordance with Facebook's Platform Terms and used solely to provide and improve our services.
    • Facebook Data Use: We access and use Facebook Platform Data in accordance with Meta's policies, including to authenticate users, manage WhatsApp Business accounts, and facilitate message delivery. We do not sell or misuse Facebook data in any way. This data is only shared with Meta as required for WhatsApp Business API operations.
    • Account Information: Name, email address, phone number, business name, and business category.
    • Authentication Data: WhatsApp Business Account ID, Phone Number ID, and access tokens.
    • Business Information: Company website, business description, and verification documents.
    • Contact Information: Customer contact details including phone numbers and names.

    Message Data

    • Message content sent and received through BizWapp
    • Message delivery status and read receipts
    • Message templates and their usage statistics
    • Conversation metadata and analytics

    Technical Information

    • IP addresses and device information
    • Browser type and version
    • Usage patterns and feature interactions
    • Error logs and performance data
    How We Use Your Information

    We use the collected information to:

    Service Provision

    • Facilitate WhatsApp Business API integration via BizWapp
    • Process and deliver messages
    • Manage your account and preferences
    • Provide customer support

    Analytics & Improvement

    • Generate usage analytics and reports
    • Improve BizWapp services and features
    • Monitor system performance
    • Detect and prevent fraud

    Communication

    • Send service notifications
    • Provide technical support
    • Share product updates
    • Respond to inquiries

    Legal Compliance

    • Comply with legal obligations
    • Enforce our terms of service
    • Protect our rights and property
    • Ensure platform security
    Information Sharing and Disclosure

    BizWapp may share your data:

    With Meta/WhatsApp

    For WhatsApp Business API functionality, including verification and message delivery.

    Service Providers

    We partner with third-party vendors for cloud hosting, analytics, and support services.

    Legal Requirements

    If required by law or to protect our legal rights.

    Business Transfers

    In case of acquisition or merger, your data may be transferred to the new entity.

    Data Security

    BizWapp implements security measures including:

    Technical Safeguards

    • End-to-end encryption
    • HTTPS encryption
    • Regular audits
    • Strict access control

    Organizational Measures

    • Employee training
    • Need-to-know access
    • Security assessments
    • Incident response plan

    However, no system is 100% secure. Use BizWapp at your own discretion.

    Data Retention
    • Account Data: Retained while account is active, deleted after 30 days of deactivation
    • Messages: Stored for up to 90 days
    • Analytics: Retained indefinitely in anonymized form
    • Legal: Retained as required by law
    Your Rights and Choices

    Access & Portability

    • View or export your data
    • Understand data usage

    Manage & Delete

    • Request data deletion
    • Update incorrect information
    • Restrict processing
    International Transfers

    Your data may be processed outside your country. BizWapp ensures:

    • Standard contractual clauses
    • Legal adequacy approvals
    • Certification schemes
    Children's Privacy

    BizWapp is not intended for children under 13. We do not knowingly collect data from minors.

    Changes to Privacy Policy

    BizWapp may update this policy. You will be notified via:

    • Our website
    • Email
    • In-app notification
    Contact Us

    For any queries regarding privacy:

    Email

    bizwapp@solutioneers.in

    DPO

    dpo@solutioneers.com

    Phone

    +917376700783

    Address

    solutioneers Infotech
    Indira Nagar
    Lucknow , Uttar Pradesh
    India

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