Privacy Policy

Last updated: December 15, 2024

Introduction

Welcome to BizWapp ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API integration platform and related services.

By using BizWapp’s services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

Account Information: Name, email address, phone number, business name, and business category
Authentication Data: WhatsApp Business Account ID, Phone Number ID, and access tokens
Business Information: Company website, business description, and verification documents
Contact Information: Customer contact details including phone numbers and names

Message Data

Message content sent and received through BizWapp
Message delivery status and read receipts
Message templates and their usage statistics
Conversation metadata and analytics

Technical Information

IP addresses and device information
Browser type and version
Usage patterns and feature interactions
Error logs and performance data

How We Use Your Information

We use the collected information to:

Service Provision

Facilitate WhatsApp Business API integration via BizWapp
Process and deliver messages
Manage your account and preferences
Provide customer support

Analytics & Improvement

Generate usage analytics and reports
Improve BizWapp services and features
Monitor system performance
Detect and prevent fraud

Communication

Send service notifications
Provide technical support
Share product updates
Respond to inquiries

Legal Compliance

Comply with legal obligations
Enforce our terms of service
Protect our rights and property
Ensure platform security

Information Sharing and Disclosure

BizWapp may share your data:

With Meta/WhatsApp

For WhatsApp Business API functionality, including verification and message delivery.

Service Providers

We partner with third-party vendors for cloud hosting, analytics, and support services.

Legal Requirements

If required by law or to protect our legal rights.

Business Transfers

In case of acquisition or merger, your data may be transferred to the new entity.

Data Security

BizWapp implements security measures including:

Technical Safeguards

End-to-end encryption
HTTPS encryption
Regular audits
Strict access control

Organizational Measures

Employee training
Need-to-know access
Security assessments
Incident response plan

However, no system is 100% secure. Use BizWapp at your own discretion.

Data Retention

Account Data: Retained while account is active, deleted after 30 days of deactivation
Messages: Stored for up to 90 days
Analytics: Retained indefinitely in anonymized form
Legal: Retained as required by law

Your Rights and Choices

Access & Portability

View or export your data
Understand data usage

Manage & Delete

Request data deletion
Update incorrect information
Restrict processing

International Transfers

Your data may be processed outside your country. BizWapp ensures:

Standard contractual clauses
Legal adequacy approvals
Certification schemes

Children's Privacy

BizWapp is not intended for children under 13. We do not knowingly collect data from minors.

Changes to Privacy Policy

BizWapp may update this policy. You will be notified via:

Our website
Email
In-app notification

For any queries regarding privacy:

Email

bizwapp@solutioneers.in

DPO

dpo@solutioneers.com

Phone

+917376700783

Address

solutioneers Infotech
Indira Nagar
Lucknow , Uttar Pradesh
India

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